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Operations Associate V - Support Services - 3DJYV in Buffalo, NY at M&T Bank

Date Posted: 7/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Provides direct support to our Home Equity and Mortgage business partners and customers. This includes the review and research of customer requests related to real estate secured collateral changes including assumptions, partial releases, release of liability, easements and subordinations.



Once additional info/fee is submitted, process request until a decision is reached.

Facilitate inbound/outbound contact with customers, attorneys, title companies, or county offices.

Review request to alter a customer's loan and/or collateral (includes MTG, HQL, or ILN).

Prepare and/or review applicable documents to facilitate a transaction.

Internal collaboration with M&T Counsel office, Customer Asset Management, Underwriting, Telephone Banking Center, Risk, etc.

Handle escalated requests/situations accordingly.

Provide an initial response with a denial letter or a letter outlining the customer's next steps and/or fees, if applicable.

Receive customer requests via Telephone Banking, mail, or email.

Provide internal/external customer support.

Provide acquisition support.

Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Associate' degree plus 2 years' work experience OR 4 years' work experience.



Bachelor's degree OR 4 years' relevant work experience.


We encourage candidates with relevant military experience to apply.


About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.