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Operations Manager III - Collateral Management - 3DHIV in Buffalo, NY at M&T Bank

Date Posted: 6/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Basic Function:

Manage a department by overseeing a staff of group leader and operations associates ensuring operational efficiency, service level agreements, and targeted results are met.  Ensure that regulatory requirements are being followed and process controls are followed, maintained and tested on a regular basis.  Provide operational, technical and functional expertise in work policies and procedures.  Oversee a staff 15 employees including group leaders and operation associates to ensure efficient day-to-day operations.



•  Manage the flood and hazard insurance process for the Commercial Bank and Business Banking portfolios which includes monitoring insurance, force placement of insurance, and canceling insurance as necessary while ensuring operational efficiency and targeted results are met. 

•  Support audits and examinations as they arise.

•  Manage the filing and releasing the Bank's interest for assets covered under the Uniform Commercial Code (UCC).

•  Responsible for the planning, leadership, problem resolution, analysis and reporting for the department.  Plan and implement new methods and procedures to make daily operations more efficient.  Implement recommendations for department policy changes and creates new unit policy and procedures.  Consults and communicates with operations staff.

•  Contribute to strategic planning and short-term initiatives.

•  Responsible for department contingency planning and regulatory compliance.

•  Responsible for providing the lead on multiple projects at the department or division level.  May represent the department on outside projects.

•  Support annual budget process and is financially accountable for department/unit.

•  Exercise usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations.  Oversees training and development of direct reports.

•  The position is responsible for the day to day and strategic direction of the department and requires knowledge of business, applicable regulations and affiliated technology.

•  Plan, organize and supervise work of staff (supervisors, operations managers and support staff) and produce results.

•  The position works with uncertainty with discretionary solutions, possesses moderate risk to organization.

•  Responsible for multiple direct reports at both a group leader and operations associate level.  Oversee a department of 15 employees.


Basic Qualifications:

•  Bachelor’s Degree or in lieu of degree four to five years relevant experience

•  Minimum four years operations experience

•  Minimum four years supervisory/management experience

•  Knowledge of applicable products, systems and workflows

•  Proficient Microsoft Office skills

•  Some knowledge of process improvement methodology and business process management techniques

•  Excellent verbal and written communication skills

•  Ability to work individually as well as a member of a team

•  Self-motivated, well-organized individual

•  Ability to work under time constraints

•  Ability to handle multiple tasks in support of various assignments

•  Ability to function professionally at many different levels (clients, management, and peers)

•  Strong interpersonal skills necessary for business partner relationships within and outside organization


Ideal Qualifications:

•  Master’s Degree preferred

•  Proficient in software utilized in department

•  Knowledge of bank strategic vision and mission with ability to link specific department/division mission

•  Knowledge of bank-wide policies and procedures and responsible area


About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 


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'Relevant Military Experience is Desired'


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.