Career Search

Organizational Change Manager II - 3DL9Q in Williamsville, NY at M&T Bank

Date Posted: 10/5/2018

Job Snapshot

Job Description

M&T Bank Corporation is a bank holding company headquartered in Buffalo, New York, which had assets of $123.4 billion at December 31, 2016. M&T Bank Corporation’s subsidiaries include M&T Bank and Wilmington Trust, National Association. M&T Bank has more than 775 domestic banking offices, free account access at more than 1,800 M&T Bank ATMs and more than 17,000 employees in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and the District of Columbia.


Responsible for the development and delivery of organizational change management strategies and plans for medium-sized projects with moderate to large change impacts. Working with other change management resources, may support higher priority projects. Focus is on the people side of change, including changes to processes, systems and technology, job roles and organization structures. Drive faster employee adoption and long-term change sustainability. Support change management at the Bankwide level by facilitating the advancement of change management methodologies, capabilities and skills.
Apply structured change management approach and tools to develop change strategies and plans to support the adoption and value realization of medium-to-large-scale, complex change initiatives.
Serve as the primary liaison to the change sponsor, project manager, overall project team, and stakeholders. Provide guidance to enhance change effectiveness.
Oversee multiple change project schedules, associated budgets, and resources. Integrate change management activities and tasks into project plan.
Build and maintain a variety of mutually beneficial stakeholder relationships that advance change management effectiveness especially at senior leadership levels and with external partners.
Conduct a variety of assessments including stakeholder assessment, change impact analyses, and change readiness.
Identify, analyze and develop tactics to mitigate change barriers and resistance and enable change readiness.
Engage, and coach senior leaders on effective change leadership.
Direct or complete the development, delivery and management of communications. As needed, collaborate with corporate and line of business communications teams.
Provide input, document requirements and support the design and delivery of training programs or learning resources. Collaborate with Learning & Development teams.
Define and measure business readiness and success metrics and monitor change progress. Gather qualitative and quantitative data through survey development, focus groups, interviews, and other feedback mechanisms.
Develop and facilitate the implementation of change sustainability and business transition plans.
Quickly adapt to new projects and stakeholders when the subject matter is unfamiliar.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Required Qualifications:
Bachelors' degree and a minimum of 5 years’ experience in a change management, learning and development, employee communications, or product or project management role (9 years equivalency including 5 years of relevant experience)
Proven experience applying change management principles, methodologies and tools to deliver on projects' desired business outcomes. Evidence of leading medium-sized, moderate impact change initiatives
Experience clearly communicating complex concepts in a simple manner as well as communicating verbally and in writing with senior management on status of initiatives
Strong project management skills
Demonstrated history of delivering quality on time
Experience handling multiple tasks and working under time constraints in support of various initiatives
Advanced experience in word processing, spreadsheet, presentation, project management and email software
Preferred Qualifications:
Bachelor's degree in business, marketing, organizational development, organizational behavior, corporate communications, or change management
Change management certification or designation (e.g., Prosci/ADKAR)
PMP certification
2 years’ experience in a dedicated change management role
Experienced in SharePoint 2010 or 2013
Excellent problem-solving and critical thinking skills
Banking/financial industry experience



We encourage candidates with relevant military experience to apply.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.