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Part-Time Retail Lockbox Customer Support Representative - 3DF5V in Baltimore, MD at M&T Bank

Date Posted: 2/19/2018

Job Snapshot

Job Description

Part-time Retail Lockbox Customer Support Representative
Montgomery Park - Baltimore, MD

 
Hours:
Monday through Friday 10:00 AM - 2:30 PM
 
Basic Function
This position is responsible for processing bank by mail and perform customer service duties requiring simple analysis and expanded use of judgment.
 
Essential Position Responsibilities
  • Perform customer service functions and research
  • Responsible for processing bank by mail payments
  • Process work orders utilizing TMIA system
  • Maintains a thorough understanding of the business being supported and its functions, processes, operations and strategic direction
  • Identify suspicious fraudulent checks
  • Maintain a professional level of communication, cooperation and appearance
  • The position may require interaction with both internal and external customers
  • The incumbent works independently under general supervision as well as a member of a team
  • Perform other duties as requested by management
Minimum Qualifications
  • Associates Degree or a minimum of two years relevant work experience
  • Minimum three years customer service, bank or operations work experience
  • Excellent oral and written communication skills
  • Excellent organizational and time management skills
  • Strong analytical ability and creative problem solving skills
  • Strong interpersonal skills
  • Ability to work with minimal supervision
  • Detail oriented
  • Excellent customer service skills
  • Ability to multitask successfully

Technical Skills
  • Excellent PC skills with a thorough knowledge of Microsoft Office including Excel, Access, Word , and PowerPoint
Preferred Qualifications
  • Prior banking/operations experience
  • TMIA experience
ABOUT M&T 
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.   Apply today at www.mtb.com/careers!  
 
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.