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Payment Services Telephone Unit Specialist - 3DH09 in Buffalo, NY at M&T Bank

Date Posted: 2/13/2018

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Job Description

Payment Services Telephone Unit Specialist M&T Center - Buffalo, NY    Basic Function: This position is part of the Payment Services Telephone Unit of the Payment Services Department which is responsible for sending authenticated domestic and international payments in both US dollar and foreign currencies. Payment Services supports commercial customers, retail customers and internal Bank users.  The Fraud Call-Back Specialist/Operations Associate III will be contacting commercial customers via the telephone who have initiated their wires through Web InfoPLU$ to verifying outgoing wire transfer payments.    Responsibilities: Extensive telephone communication with internal and external customers. Verifies outgoing wire transfer payments initiated by commercial customers through the Web InfoPLU$ platform. Escalates wire transfer payments that have not been initiated through authenticated methods. General filing, mailings and other clerical duties as needed   Basic Qualifications: Associates degree or 2 years equivalent in work experience Minimum of 2 years operations, clerical/administrative or advanced customer service experience Excellent verbal communication and telephone skills Proven ability to follow established departmental procedures Demonstrated ability to prioritize, be detailed oriented and work within time constraints PCskills to include experience in the use of spreadsheets, office applications and email Excellent written and verbal communication skills Demonstrated time management skills Proven ability to solve routine problems independently   Ideal Qualifications: One or more years of banking and/or telephone customer service experience Self Motivated, well organized individual  
About M&T At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.