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Relationship Liaison I - 3DHQI in Buffalo, NY at M&T Bank

Date Posted: 4/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Title: Relationship Liaison I
Basic Function: Provide customer support by servicing the needs of existing and prospective Dealer Commercial Services customers, ensuring smooth delivery of superior customer service. Assists with the administration of credit and non-credit products and services through the resolution of operational problems.
Responsibilities: • Act in a liaison capacity between the customer and the Dealer Commercial Services representatives, responding to questions and resolving problems.
• Interact on a daily basis with various operational areas of the bank in order to review, research and correct operational and accounting customer problems to include but not limited to settlement desk, tickler and file maintenance and account reconciliation.
• Open new accounts, process wire transfers and prepare daily lending and payment documentation on Dealer Commercial Services loans.
• Handle and process all account maintenance.
• Process loan documentation on newly approved and closed loans.
• Disburse proceeds according to instructions.
• Review various departmental reports for variances.
• Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area.
• Perform other duties and assignments as requested by management.
• The incumbent is responsible for performing all follow-up and backup work required to support Dealer Commercial Services representatives with day to day customer service. This allows Dealer Commercial Services representatives to focus on generating sales and not the administrative responsibilities.
• The incumbent must possess the ability to initiate independent action, using skill and judgment in identifying and resolving problems and anticipating customer needs.
Minimum Qualifications Required:
• High school diploma, or equivalent.
• Minimum two years customer service experience.
• Proficient personal computer skills, including Microsoft Word and Excel.
Ideal Qualifications Preferred:
• Associate's degree.
• Knowledge of bank policies, procedures, and banking regulations. 
• Knowledge of loan documentation.
• Ability to work as a team member.
• Excellent customer service skills with the ability to use tact and diplomacy.
• We encourage candidates with relevant military experience to apply.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.