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Senior Compliance Consultant - Complaint Management and Reporting - 3DL2Z in Buffalo, NY at M&T Bank

Date Posted: 9/24/2018

Job Snapshot

Job Description

Provide guidance on complex compliance risk management activities relating to the overall Complaint Management Program, the Office of the Customer Advocate (“OCA”) and Complaint Handling Areas. Execute the compliance strategy and assist in identifying compliance risk exposure and help the organization prioritize compliance risks. Working with OCA, provide complaint-related reporting and metrics to various stakeholders, including the CCO, senior management, business unit leadership and governance committees.  Continue to build-out CRM’s structure to identify and manage risk from complaints.  Ensure CRM complaint-related processes, and procedures are up-to-date and accurate. Act as primary point of contact with regulators as it relates to specific complaint-related matters.
Consult with managers of business units on compliance matters.
Provide timely and thoughtful regulatory expertise in response to business initiatives, line of business guidance requests, internal and external audits, and regulatory examinations.
Ensure compliance with existing processes and procedures and recommend new processes and procedures that most effectively anticipate, manage, and reduce risk to the business.
Assist in development and communicate recommendations that support adherence to regulations, industry best practices and/or the Compliance Risk Management (“CRM”) program.
Maintain a thorough knowledge and understanding of the laws, rules and regulations with which the business and/or CRM must comply and an awareness of issues of recent regulatory focus.
Develop and/or deliver training to support employees in fulfilling their compliance responsibilities.
Escalate and measure compliance risk issues to leadership and the lines of business, as well as the 1st and 2nd Lines of Defense, as necessary.
Liaise with CRM departments as appropriate in the execution of CRM program components.
Assist in Risk Assessment to identify compliance risk exposure and help the organization prioritize compliance risks.
Assess compliance issues presented through new/revised product and service offerings and work closely with lines of business to plan a response.
Work with business units and/or CRM to design a plan for timely and effective resolution of complex issues identified through monitoring and testing.
May interact with State and Federal Regulatory Agencies, numerous risk and executive management, lines of business, and support organizations such as Internal Audit and Legal on an ongoing and regular basis to ensure the enterprise is operating within the Board-mandated compliance risk tolerance.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
The Senior Compliance Consultant works under general supervision of the Compliance Manager but exercises a high level of judgment and discretion to resolve problem situations independently. Effective communication and collaboration with all levels of the organization is expected in the role. The Senior Compliance Consultant must understand when situations warrant escalation to the Compliance Manager, Legal, or when other consultation is needed.
The Senior Compliance Consultant position is essential to ensuring compliance. Failure to adhere to regulations could result in significant long-term negative impact due to severe penalties from regulators and to legal and reputational risk.
This position must maintain positive working relationships with CRM staff, business line owners, as well as maintaining significant contact with 2nd Line Risk Management, Legal, Audit, and other M&T subsidiaries and departments. The Senior Compliance Consultant also interacts with external contacts, including regulators/examiners, vendors, and peer companies.
Not Applicable.

A combined minimum of 10 years’ higher education and/or work experience, including 6 years’ experience in compliance, legal, audit, risk or other relevant function.
Proficient computer skills (including spreadsheet and word processing software).
Strong analytical skills.
Working knowledge of applicable laws.
Strong written and verbal communication skills.
Working knowledge of applicable laws and regulations, including, but not limited to the following depending on the position’s area of responsibility:
- Responsible Banking: Fair lending laws and regulation (federal and state); unfair, deceptive and abuse acts and practices (UDAAP), Home Mortgage Disclosure Act, etc.
-Governance: Issues management, examination management, reporting, risk assessment, quality control and assurance, budgeting, technology solutions, compliance training
-WISD: Wealth and investment laws and regulations
-Core Banking: Deposit and lending laws and regulations (B, D, E, H, X, Z, etc.) and regulatory guidance (AMPTA, Subprime guidance, etc.)
-Testing and Project Management: All CRM testing functions as well as enterprise testing support to other departments
-Enterprise: Laws and rules that apply across the enterprise, such as privacy rules, FCRA, TCPA, Reg W, the Volcker Rule, Reg O, etc -
-BSA/AML & OFAC: Laws and rules that apply to BSA/AML/Sanctions program including Customer Due Diligence, suspicious activity, OFAC and regulatory reporting.

Master’s degree.
Thorough knowledge of operations, systems, and practices within subject matter business units
Knowledge of bank-wide policies and procedures in responsible area


We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.