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Senior Digital Business Manager in Buffalo, NY at M&T Bank

Date Posted: 11/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


Responsible for assisting and providing the strategic direction and management of the planning, development and implementation of various projects and initiatives in support of Digital Banking goals. Works in partnership with other divisions to identify and execute key strategic digital needs and plans. Develop relationships and provide insight to other divisions on how to best align and drive Digital Banking goals. Ensure that best practice user experience, design, and consistent push across the organization in relation to defined digital strategy or start to establish that strategy.


  • Lead large and complex business transformation discussions/projects as a practitioner and a leader
  • Manage the design and user experience for digital projects
  • Help to facilitate design and customer journey mapping sessions
  • Ensure activities managed adhere to all Digital Banking standards and procedures, including all documentation requirements to protect Bank interests and serve as a reference source
  • Oversee other members of team to ensure consistent approach and alignment of goals
  • Provide training and mentoring to less experienced team members
  • Manage the overall design of end-to-end digital channel journeys that deliver an exceptional customer experience and result in customer growth and engagement
  • Provide leadership, direction, and resources to cross-functional teams working in agile development to redesign customer journeys
  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management
  • Promote an environment that supports diversity and reflects the M&T Bank brand
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
  • Complete other related duties as assigned

Minimum Qualifications:

  • Bachelor's degree
  • A minimum of six years’ work experience in digital, marketing, product management, financial, operations and/or project management
  • Strong interpersonal and verbal and written communication skills
  • Strong analytical skills
  • Demonstrated financial analysis skills
  • Experience leading large group sessions
  • Complex problem solving skills
  • Excellent critical thinking and problem-solving skills
  • Experience developing strategies and implementing organizational change
  • Experience managing or leading staff

Preferred Qualifications:

  • Master's degree
  • Experience creating designs and best in class user experience
  • Experience working on digital technology projects
  • Experience on presenting to and influencing executive management
  • Previous financial services industry experience
About M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.