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Service Assurance Integration Specialist - 3DH3H in Amherst, NY at M&T Bank

Date Posted: 5/7/2018

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Job Description

Service Assurance Integration Specialist
Amherst, NY, Wilmington, DE, and Baltimore, MD
The Service Assurance Integration Specialist will be responsible for ongoing administration and support of M&T Bank’s health monitoring tools. These tools are responsible for monitoring critical applications and infrastructure at M&T Bank.
Responsibilities: Duties will include ongoing hardware/software maintenance for the monitoring tools, configuration of application and infrastructure, monitoring implementations, problem detection, investigation, troubleshooting and vendor coordination.
Minimum Qualifications Required: 
Two years of college and eight years system analysis and application development experience or, in lieu of education ten years an equivalent technical experience.
Expertise with Compuware, HP, BMC & IBM monitoring tools in large installations, specifically – BMC ProactiveNet, IBM Netcool, and Dynatrace,
Ability to interface with all levels of management
Prior management experience required.
Experience working in a fast pace operations environment
Familiarity with Enterprise Architecture concepts & principles
Experience in networking & OS administration as well as development
Knowledge of CMDB and DDM Design
Ability to understand & communicate Systems Architecture concepts in terms of monitoring
Experience developing in at least one or more of these languages:  PHP, Perl, UNIX, Java and/or .net
Knowledge of TCP/IP networking/communication protocols & Cisco routers/switches
Knowledge of Microsoft Server Platforms and MS Network services
Knowledge of Virtual Network Architecture (VMWare, Hyper-V, Citrix/Xen, VDI)
Excellent analytical skills, organizational, time management and problem solving skills are essential
Knowledge of security architectures, applications servers and various scripting languages
Familiarity with firewalls, hubs, routers, switches, DNS gateways, load balancing and basic network analysis/troubleshooting
Working knowledge of monitor related network & systems management protocols such as HTTP/HTTPS, SNMP, RDP, SSH, LDAP, WMI, IMAP/POP, ICMP, FTP, TELNET, SMTP, DNS and how to monitor their health and efficiency.
Experience with key servers/encryption, PKI/certificates, JAVA, APIs and browsers
Ability to articulate technical complex issues in business terms for consumers & management
Demonstrated leadership
Ideal Qualifications Preferred:
Expertise with BMC Proactivenet
Expertise with  IBM Netcool
Experience with Enterprise Architectural Design
ITIL and ITIM Methodologies
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.