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Single Point of Contact Mortgage Default Specialist I - 3DGT6 in Getzville, NY at M&T Bank

Date Posted: 2/6/2018

Job Snapshot

Job Description

Schedule: Monday - Friday 8am-5pm with one late night per week from 12pm-9pm including two Saturdays per month 8am-12pm.
Monday - Thursday 12pm-9pm, Friday's 8am-5pm, including two Saturdays per month 8am-12pm
The Opportunity

Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to the Bank. Must adhere to the requirements of federal registration under the SAFE Act.

Essential Position Responsibilities

The position is responsible for support in a variety of functions to include but not limited to the following:
Handle more complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing or Post Charge Off Collections.
Investigate and conduct skip tracing as required by utilizing the numerous resources available. Submit recommendations for account placement with third party collection agencies or attorney firms.
Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions and / or contacts business partners and vendors to ensure services provided are meeting predetermined SLA’s.
Participate in loss prevention by employing strategies that provide adequate protection for the Bank with respect to its’ interest in the collateral securing the loan, while maximizing the cost containment opportunities.
Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
Develop an understanding of the business and its functions, processes and operations.
Keep abreast of business and market trends that may affect business department.
Perform other related assignments / projects as requested by management.

Nature and Scope
The incumbent works under general supervision.
The incumbent has internal contact with other departments and externally with customers and service providers.
Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.

Basic Qualifications
Associate’s degree or in lieu of degree two years’ relevant work experience.
Minimum two years’ collections, loss mitigation, senior customer service, telephone call center or customer facing experience.
Working knowledge of utilized word-processing, spreadsheet, and departmental software.
Knowledge of skip tracing software and BK servicing systems.
Basic understanding of the bank’s general operations and systemic functionality.
Strong written and verbal communication skills.
Understanding of local / state laws and regulations governing the repossession and sale of collateral.
Detail oriented.
Bilingual not required, but a plus.
Demonstrated ability to provide direction and lead others.
Motivated, team player with a positive and friendly attitude

Preferred Qualifications
Bachelor's degree.
Minimum two years’ collections experience and exposure to post charge off collections, repossession, remarketing, REO, foreclosure, loss mitigation, or bankruptcy.
One year accounting experience.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.