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Software Installation Engineer III in Buffalo, NY at M&T Bank

Date Posted: 12/7/2018

Job Snapshot

Job Description

Software Installation Engineer
Buffalo, NY
The Software Installation Engineer is responsible for maintenance, administration, and training on the use of the software packaging and automated deployment environment including the deployment and packaging utilities, hardware and software inventory databases, packaging server, the packaging process and procedures, documentation, and templates. The Software Installation Engineer is responsible for the automated installation solution and automated deployment of complex software applications, software upgrades, and service packs. To accomplish this, the Software Installation Engineer works with Software Management Coordinators, Senior Desktop Engineers, Project Managers, Security Engineers and Business line application owners to determine the priority, criticality and timeframes for these deployments. The work of the Software Installation Engineer is crucial for timely and accurate execution of the deployment process and tracking of the installation to ensure successful installation to all targeted endpoints.
Package Consumer Off the Shelf and internally developed applications (including updates) for distribution and automated installation.
Prepare client systems, associated applications, equipment, deployment tools, and other environmental and technical elements, for automated software deployment.
Provide system support for software updates, changes, and enhancements utilizing M&T change management practices and protocols.
Collaborate with technical teams, project teams, and business liaisons to accurately and adequately determine requirements for software delivery.
Understand and adhere to security policies, internal procedures, and corporate standards, as they pertain to the software development and deployment platform.
Coordinate and execute testing and remediation to ensure minimal impact and errors.
Perform capacity and performance analyses and develop and implement recommendations for remediation.
Performs and oversees basic to complex systems analysis, design and programming efforts. Plays a key role as an individual contributor on complex projects.
Maintains an excellent functional understanding of supported applications.
Must be able to direct and monitor junior resources, plus coordinate development tasks on small to large scope projects.
Prepares and manages the technical component of project plans.
Participates with systems analysts, operations staff and IT staff in overall systems development direction from technical analysis to user acceptance testing.  
Prepares and reviews test data and executes detailed test plans.
Performs any required debugging.
Evaluates and understands complex interrelationships and effects among interfacing applications and platforms.
Provides highly analytical consulting and leadership in identifying and implementing new uses of information technologies to assist business units in meeting strategic objectives.
Prepares thorough, clear technical specifications and functional specifications, and updates systems documentation.
Prepares charts, tables and diagrams to assist in analyzing problems.
Reviews documentation prepared by more junior technicians.
Prepares and reviews assessments to include required tasks, estimated time frames and effort for any scope project.
Maintains efficient operation and effectiveness of supported applications.
Recommends new technologies, policies or processes to benefit the organization and improve deficiencies.
May lead or participate in technical evaluations of vendor software.
Performs other related duties or projects as required, which may include playing a lead role in due diligence, cost/benefit analysis or business study activities.
Follows and promotes the use of development standards and procedures.
Maintains a good understanding of the business being supported and its functions, processes, operations and strategic direction.
May assist in developing expense and capital budgets.
Monitors employee performance and may prepare annual appraisals.
Required Qualifications:
Minimum of 6 years’ combined higher education and/or experience in software packaging, deployment, and support  
Expert level experience on developing and deploying MSI, MST, MSM, and MSP.
6 years of experience with packaging and deployment specific tools. (Flexera tools, InstallShield Admin, Workflow Manager, PowerShell, VBScript, Application Virtualization, SCCM) • Experience working with debugging tools. (Orca, Filemon, Regmon, Procmon)
Experience packaging software for deployment in Windows 7 and Windows 10 physical and virtual environments.
Experience packaging software for deployment in Windows Server physical and virtual environments.
A thorough understanding of how applications install on Microsoft Windows platforms.
Strong experience in package validation, conflict resolution, testing methodologies, and remediation strategies.
Strong understanding of Active Directory, Group Policy, Role Based Access Control, and Windows Security.
Experience packaging applications in a secured (locked-down) environment.
Ability to build strong relationships with software development teams, managers, and support personnel.
Ability to develop and maintain accurate and readable technical and user facing documentation.
Eager to learn new technologies, solve challenging problems, and highly motivated to work as a member of a team Minimum 

Preferred Qualifications:
Bachelor’s Degree in Computer Science or Computer Engineering and a minimum of 6 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications
Ability to translate complex business/functional requirements into structured high quality implementations using any variety of industry standard approaches
Demonstrated advanced technical and analytical, troubleshooting and problem solving skills
Advanced knowledge and advanced expertise in industry and/or vendor technologies
Ability to solicit, gather, document, and analyze system specification and requirements
Ability to work both independently and collaboratively with others in team environment
Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size
Understanding of how supported technologies interact with other systems and services
Excellent written and verbal communication skills
Effective influencing skills
Process-oriented, logical thinker
Strong knowledge of server/client and virtual technologies
Adaptable and able to learn quickly in a rapid pace environment
We encourage candidates with relevant military experience to apply.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.