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Sr Corporate Trainer in Wilmington, DE at M&T Bank

Date Posted: 11/14/2018

Job Snapshot

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Job Description

Facilitate internal training courses to increase professional development related skills and knowledge in support of the needs of our employees and the bank.

Increase employee’s skills and knowledge through a variety of specialized training programs including those that develop employees professionally and also prepare employees for supervisory, management and leadership roles.
Must gain strong knowledge of M&T's Professional Development curriculum and the content of courses. Also must understand the competencies/key skills and which courses help reinforce them. May be required to have some functional competency knowledge.
Adapt classroom instruction style, as needed, to meet trainee needs and determine the most effective delivery techniques for the situation. Able to deliver training to senior audiences.
Must gain a strong understanding of the course content to be delivered. Should be viewed as a subject matter expert in the area of professional development.
Work with Manager, Instructional Design team and Learning Consultant to gain thorough knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
Evaluate trainees’ performance and progress through observation, verbal questioning and a variety of assessment mechanisms. Provides coaching, feedback and directions to trainees to facilitate development of desired knowledge and skill.
Maintain all records necessary with respect to the progress, performance, work habits and attendance of trainees. Address needs and problems that arise during training classes. Escalate to manager as appropriate.
May be required to cross train on multiple courses/programs outside of specific functional line of training responsibility.
Partner with Learning Consultants and Manager to evaluate training courses and programs and provide feedback on content and observations made in the classroom. Make recommendations for improvements or enhancements.
May participate in the research and vendor selection for new training programs.
Will be required to obtain vendor certifications for specific training programs.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Required Qualifications:
Bachelor’s degree and 3 years facilitation and/or teaching experience or in lieu of a degree a combined minimum of 7 years higher education and/or related work experience to include some facilitation and/or teaching experience
Knowledge of Microsoft Office (Excel, Word, Access, and PowerPoint and Outlook)
May be required to obtain vendor certifications for specific training courses
1 year work leadership experience

Preferred Qualifications:
Knowledge in specialized programs such as Design Thinking, Change Management, Agile, Project Management
Strong ability to facilitate and instruct at various employee levels including senior leaders both in person and virtually
Ability to adjust training as needed throughout the session based on the needs of the audience
Can adapt examples and case studies as relevant
Excellent communication, presentation and facilitation skills.
Ability to listen to understand, fostering open and effective communication
Able to take feedback from the audience and apply it or provide context and share relevant examples of learning situations
Conveys a high level of professionalism at all times, including appropriate dress code, attitude and classroom presence
Thorough knowledge of M&T's Professional Development curriculum and the content of courses
Understands the competencies/key skills and which courses help reinforce them. May also be required to have some functional competency knowledge.
Focused on internal and external customer service during the delivery of all training courses
Demonstrates teamwork, mutual respect and flexibility in support of the team
Ability to create an effective learning environment that allows for maximum learner results
Ability to build and maintain effective partner relationships
Must be comfortable with providing 1-1 coaching for all levels of management
About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.