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Systems Administration Specialist II in Buffalo, NY at M&T Bank

Date Posted: 12/11/2018

Job Snapshot

Job Description

Basic Function:

Provides application administration for multiple applications.  System table updates including but not limited to rate modifications, system code maintenance, user access template creation/modification and updating of application loan indicators.  User access provisioning, maintenance and deletions.  User system access recertifications.  Project participation for system enhancements or application onboarding representing the interests of the Systems Administration team.  Responsible for problem troubleshooting and navigational support.  Functions problem escalation point of contact.  Responsible for distribution of impacting communications.  Facilitation of custom reporting and processing with vendors.  Participate in process improvement initiatives. 


•         Audit report validation process on an exception basis

•         User access provisioning for most complex applications

•         Table maintenance in most complex/highest risk systems

•         Real-time validation that work is properly completed

•         Second level escalation point for customer calls related to systems and communications

•         Communication and distribution of internal and external communications specific to department related issues (external are subject to additional review)

•         Handle complex user access recertification

•         Handle custom job requests

•         Develop an in-depth understanding of the business and its functions, processes and operations

•         Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies

•         Follow up on requests until completion

•         Develop and update procedures as necessary

•         Triage/troubleshoot production issues - escalation for second and third level reps

•         Develop test scripts and coordinate testing situations (i.e. disaster recovery, new releases, system upgrades, testing, etc.)

•         Identify process improvement opportunities

•         Respond to Audit/SOX inquiries and fulfill requests based on those discussions

•         Run and analyze management productivity reports to ensure reasonableness of information

•         Coordination and participation in Disaster Recovery testing

•         User access template creation, modification and deletion

Basic Qualifications:

•         Minimum of 5 years combined higher education and/or experience or equivalent.

•         Excellent PC skills with knowledge of Microsoft suite of products

•         Ability to be primary support to management

•         Support cross training activities

•         Excellent written and verbal communication skills

•         Ability to work independently or function as a member of a team

•         Complex analytical and problem solving skills

•         Decisiveness with a strong work ethic

•         Ability to interact with all levels of personnel

•         Ability to make decisions using good judgment and/or based on information provided

•         Displays a good understanding of the business and operational environment and the use of supported applications

Ideal Qualifications:

•         Bachelor’s degree in related discipline or MBA

•         Previous Systems Administration experience

•         Expert troubleshooting and diagnostic skills

•         Knowledge of Banking or Trust applications

•         Obtain one or more of the following Microsoft certifications: MTA, MCSAm, MCIPT, MCTS or MCSE or has equivalent knowledge or experience.  

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future. 

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'Relevant Military Experience is Desired'


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.