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Technical Product Analyst - 3DHRJ in Buffalo, NY at M&T Bank

Date Posted: 5/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Technical Product Analyst

Buffalo, NY



Independent, critical thinker and problem solver who will perform various analysis, support and development tasks related to Fraud projects and BAU on behalf of the business. Mentors offshore team members, analyzes client issues and tests solutions to meet the needs of our business partners. Participates in pre-production testing and post-production support.
Performs and oversees the most complex systems analysis and support efforts. Plays a key role as a leader and individual contributor on support for numerous applications across multiple businesses.
Provides the highest level analytical consulting and leadership in identifying and implementing new uses of information technologies to assist the client areas and Bank in meeting their short term business goals and long term strategic objectives.
Must be able to direct and monitor offshore resources, plus coordinate support tasks for any scope effort. Maintains support metrics and system/application reliability.
Confers with other development staff, operations staff and IT staff in overall systems support from technical analysis to user acceptance testing.
Prepares and reviews test data and executes detailed test plans. Performs any required debugging. Evaluates and understands highly complex interrelationships and effects among programs, interfacing applications and platforms.
Reviews technical and functional specifications and updates systems documentation from an Application Reliability perspective. Reviews documentation prepared by development staff.
Maintains efficient operation and effectiveness of supported applications. Recommends new technology, policies or processes to benefit the organization and improve deficiencies.
Typically will be directly involved in technical evaluations of vendor software and updates. Performs other related duties or projects as required, which may include playing a lead role in due diligence, cost/benefit analysis or business study activities. Follows and promotes the use of support standards and procedures.
Maintains a high level of technical aptitude and expert working knowledge of the supporting application(s) and the supported client environment. Assists in developing expense and capital budgets.
Monitors employee performance and may provide input to annual appraisals.
The incumbent works under supervision of the Systems Manager.
The incumbent is competent to work independently on all high level systems analysis and technical aspects of application reliability/support.
The incumbent is capable of managing the activities of others on any scope project and often leads support activities.
The incumbent monitors staff performance on assigned support activities with regards to their overall abilities and effectiveness in resolving issues in a timely manner.
The incumbent participates in the development of offshore staff.
The incumbent interacts with Senior Management, other technology personnel, clients and vendors.
The incumbent provides backup to the Systems Manager as required.
The incumbent may be called upon to serve as a technical representative on committees, ad-hoc projects, etc.
Bachelor’s degree and a minimum of 3 years’ progressive business analysis or related experience supporting IT infrastructure and application development, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 3 years’ progressive business analysis or related experience supporting IT infrastructure and application development.
Requires a complete understanding of the system development life cycle, application support (ITIL) and the client area’s functions. Must be familiar with industry direction and support metrics.
Thorough knowledge of application support for software and hardware platforms along with a diverse technical background in computing environments.
Must possess a very good working knowledge of word processing, spreadsheet and databases. Demonstrates expert analysis and resolution for the most complex problems.
Detailed knowledge of the Bank’s application framework. Excellent understanding of vendor hardware configurations and software concepts both in the current environment and future technologies. Ability to lead or actively participate in technical walkthroughs.
Capable of quickly learning new technical skills and grasp new concepts. Excellent oral and written communication skills with the ability to effectively present to the target audience. Requires excellent analytical, organization, and time management skills, strong judgment, and basic management skills, and the ability to work effectively with clients and IT management and staff personnel.
Detail oriented, uses sound judgment, is proactive and self-motivated Asserts ideas, encourages teamwork and acts as a role model when leading and directing others. Ability to handle multiple tasks on a variety of assignments.
Aware of the Bank’s business plan and strategic objectives. Possess a thorough understanding of the business unit’s role and how they fit into the organization. Good organizational skills.
JAVA Programming - WebSphere Experience - WebSphere MQ - JMS - Linux Experience – Red Hat - Linux shell scripting - Oracle - SQL Experience o DDL o DML - MS Office - Excellent Verbal Communications - Excellent written Communications - Optional Qualifications o Windows/ASP.Net Programming o PowerShell scripting o MS SQL Server o Eclipse/NetBeans UI
Bachelor’s degree in Computer Science or related discipline

Experience in financial services industry.
Training in Information Technology Service Management (ITIL).
Experience in vendor management and contract negotiations.
Experience providing business analysis support for projects concerning collaboration tools and mobile device management. 

About M&T
At M&T, we understand what's important when you're considering a career change: a company with a solid history of responsible growth and positive earnings. A company committed to the communities it serves, one that rewards performance and provides employees with opportunities to direct their own career paths. M&T is a company with a focus on the future.M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.