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Telephone Customer Service Representative - 3DISQ in Williamsville, NY at M&T Bank

Date Posted: 5/31/2018

Job Snapshot

Job Description

Position: Retail Telephone Customer Service Representative

Location: Amherst Center - Williamsville, NY

Hours: Full-time: Monday through Friday - must be available to work a variable schedule between the hours of 6:00am - 9:00pm including Saturday and/or Sunday 9:00am - 5:00pm.

(40 hour work week, 8 hour shifts, 5 days per week)

Training: will be held full-time Monday through Friday 8:00am - 4:30pm beginning on July 16th for several weeks. Must be available to complete the full training.


Basic Function:

Service customers' telephone requests for information regarding all deposit products, installment loans and credit cards. Cross-sell Bank products and services to incoming customer service callers to meet their needs and expand their overall relationship with M&T. Identify opportunities to suggest alternative Bank products or services to customers that better suit their needs, to contribute to customer retention.


Provide current rates, detailed product information, balances and other pertinent data regarding existing customer accounts. Provide customers with close out information relating to installment loans and credit card accounts. Open accounts, Maintain accounts, completing the appropriate paperwork, stopping payments, processing account freezes and transfers of funds. Service accounts by arranging direct deposits and automatic payment deductions at customers' requests. Assist customers by clarifying account problems, charges, and inquiries. Cross-sell bank products via telephone and fulfill mail requests in order to encourage account openings.

 Minimum Qualifications:

High School Diploma or GED

One year of previous sales and/or customer service experience.

Excellent communication skills with concentration on telephone techniques.


Ideal Qualifications:

Bachelor's degree preferred.

Familiarity with the Bank's computer systems and frequently used forms.


About M&T:

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.  As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.


M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.