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Training Specialist II: Commercial Service Management - 3DH8V in Williamsville, NY at M&T Bank

Date Posted: 3/7/2018

Job Snapshot

Job Description

Job Title: Training Specialist II: Commercial Service Management
Function: Plan, design, schedule and deliver internal training programs to increase job related skills and knowledge in support of the needs of the Bank’s businesses.
Position Responsibilities:
• Deliver classroom and internal training programs at any of several training locations. May also co-facilitate higher level specialized training programs under the guidance of a Training Specialist III or Training Manager.
• Will be involved in initial training design and enhancing training programs and/ or materials.
• Partner with management to gain strong knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Adapt classroom instruction, as needed, to meet trainee needs.
• Evaluate trainees’ performance and progress through observation, verbal questioning and a variety of assessment mechanisms. Provide coaching, feedback and direction to trainees to facilitate development of desired knowledge and skill.
• Maintain all records necessary with respect to the progress, performance, work habits and attendance of trainees. Address needs and problems that arise during training classes.
• Where applicable, completes appraisals on the performance of each trainees and submits to management along with recommendations for support.
• Utilize several methods i.e.: branch visits, reviews and evaluates the effectiveness of training programs and makes recommendations, as necessary.
• May manage specific training program(s).
• May obtain required vendor certifications for specific training programs.
• May develop Web Based Training programs.
• May be involved, to some extent, in some or all of the following: (i) setting policy or developing and overseeing the implementation of procedures or controls related to compliance requirements within the overall business processes; (ii) directly or indirectly monitoring functions that, on a day-to-day basis, ensure that the procedures and controls are functioning as designed (e.g., reviewing and resolving exception reports or ensuring that exception reporting is occurring and/or providing reporting and trending of data for management), (iii) developing training of business line personnel regarding procedures and controls designed to ensure compliance with laws and/or regulations, (iv) performing or overseeing embedded compliance self-testing, or (v)managing examinations or audits involving regulatory matters and any resultant corrective actions.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
Managerial/Supervisory Responsibility:
• May lead the work of others
Minimum Qualifications Required:
• Bachelor’s degree and a minimum of 2 years customer service and/or teaching/training or in lieu of a degree a combined minimum of 6 years higher education and/or work experience including a minimum of 2 years customer service and/or teaching/training
Ideal Qualifications Preferred:
• Specialized certification ie: DDI, ELI, Human Resources, as required for training programs within one year.
• Knowledge of Microsoft Office (Excel, Word, Access, and PowerPoint) and GroupWise or other email system.
• Ability to instruct at various education levels.
• Excellent communication, presentation and facilitation skills.
• Ability to speak and write clearly, concisely and ability to listen to understand, fostering open and effective communication.
• Has strong knowledge of business policies and procedures.
• Demonstrates basic consulting skills.
• Promotes customer satisfaction; identifies ways to increase quality of customer service.
• Demonstrates teamwork, mutual respect and flexibility in support of the team.
• Consistently models the way.
• Ability to create an effective learning environment.
• Ability to take charge in the absence of detailed instruction.
• Demonstrates self-reliance and resourcefulness.
• Creative in seeking solutions to problems.
• Makes good decisions within scope of authority.
• Ability to build and maintain effective partner relationships as a key priority.
• We encourage candidates with relevant military experience to apply.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.