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Trust and Wealth Client Administrator III Wilmington Trust - 3DJGN in Wilmington, DE at M&T Bank

Date Posted: 11/3/2018

Job Snapshot

Job Description

Wealth Client Administrator

Wealth Advisory Services

Wilmington Trust

Wilmington, DE


Responsible for all aspects of trust or entity administration, servicing of high net-worth private and institutional clients. Supports revenue-generating activities by supporting senior account representatives. May serve as portfolio administrator for large (as defined by business) and/or highly complex portfolios. Serves as primary point of contact or relationship lead for client.
Maintains daily contact with trust clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions, trust terminations, etc. Ensures proper administrative management for accounts under responsibility.


Works collaboratively with PCAs and Private Bankers in generating new sales through client acquisition and expansion of existing clients by providing Wealth Management solutions to individuals, business owners and families.


Generates new sales revenue through client acquisition and expansion of existing clients.


Works closely with PCAs, Private Bankers, Investment Advisors and Fiduciary Advisors to assess client's current financial situation, goals and objectives to determine solutions through the financial planning process.

Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts.
Actively assist senior account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies as required.
Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.
Proactively manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
Develop and maintain a high level of industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.
Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.
Provide and maintain appropriate levels of controls to minimize losses.
Provide effective support, coaching and/or mentoring of any assigned team associates.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
The position has direct contact with Signature Services Team clients, internal resources and external (i.e. clients/customers, investment professionals, attorneys, etc.) professionals/businesses in support of client relationships. The position supports activities of various professionals including Fiduciary Advisors, Relationship Managers, Unit Managers and Supervisors. Also, the position works within a team environment that requires not only individual focus but actions that support the group as a whole. The position requires the incumbent to have the ability to work on multiple tasks under limited supervision in a fast-paced environment.
May mentor and provide guidance to less experienced personnel or other staff.

Bachelor's Degree and minimum two year in investment, trust or fiduciary experience working with high net worth clients or in lieu of degree combined minimum six years higher education and investment/banking sales experience with a minimum one year of investment sales experience working with high net worth clients.

The ability to read and interpret trust documents
Degree focus on Finance/Accounting/Economics.
Strong skills in pertinent software applications, with ability to rapidly learn new applications.
Ability to work in a team environment.
Strong interpersonal skills with ability to build significant level of trust with clients; empathy and a real interest in working with people.
Self-confident and proven ability to work well with highly capable and successful individuals.
Strong analytical ability.
Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.
Ability to contribute to positive working relationships and maintain integrity and professionalism.
We encourage candidates with relevant military experience to apply.
About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.




M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.