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Wilmington Trust Institutional Services Division -Fee & Operations Specialist - 3DI6J in Wilmington, DE at M&T Bank

Date Posted: 5/3/2018

Job Snapshot

Job Description

BASIC FUNCTION:
Responsible for working with business partners in WISD to ensure clients are charged the correct fees. This involves reviewing client fee agreements and setting up the appropriate attributes in the fee system.

POSITION RESPONSIBILITIES:
Interpret complex fee agreements and other documentation to ensure timely and accurate fee setup. Process new fee setups, modifications to existing fee setups, and manual fee charges through data entry in the fee system.
Research operational and calculation issues related to WISD products and client charges.
Partner with business and support colleagues to provide an optimal and consistent client experience. This includes helping to assess system functionality and determine solutions for special processing needs.
Ensure service level agreements are met for operational processing.
Identify processing issues and opportunities for control improvements and work with the team in correcting and improving processes.
Understand and adhere to M&T’s risk and regulatory standards, policies and controls in accordance with M&T’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

NATURE AND SCOPE:
This job requires a consistent performer who will contribute to the operational success of the team. Calculating and charging correct fees is critical to sustained client relationships and increased fee revenue for M&T.

MINIMUM QUALIFICATIONS REQUIRED:
Associate’s degree, and two years of relevant experience, or in lieu of degree, 4 years of related work experience
Ability to partner with various stakeholders

IDEAL QUALIFICATIONS PREFERRED:
Bachelor’s degree
Good analytical and problem solving skills
Excellent written and verbal communication skills
Detail oriented
Ability to work under time constraints while maintaining accuracy

ABOUT M&T:
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful,conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer.
M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.